Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.
help offered at a desk at the back of a department store, and evolved with the invention of the telephone. In today’s hyperconnected world, customer service is more than just the helpdesk agent that answers your questions when you call an 800 number for help. It’s grown to encompass every interaction that a customer has with a brand. It includes phone, email, chat, web forms, and social communications, as well as self-service support sites. And it happens before, during, and after a sale.
Customers, partners, and suppliers demand 24×7 support for the products and services they have invested in. 24-7 Intouch’s 24 Hour Help Desk call center agents are always available to answer first-tier questions for your company, providing customers with help and attention during urgent technical issues, resulting in increased customer satisfaction levels and loyalty to your brand and products.